Privacy policy

Collection of your personal information

We will always tell you before we collect any Personal Information and inform you of the purpose of the collection. “Personal Information” is any information that can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, credit or debit card number, title, occupation, and other information required to provide a service, deliver a product, or carry out a transaction you have requested. Some of the reasons we collect your Personal Information include:

• Requesting service and support for our products or services
• Placement of a transaction or order
• Participation in an online survey

Uses of your personal information

We will only use your personal information in the way we specified when it was collected. We will not subsequently change the way your personal information is used without your consent. Some of the ways we may use your personal information include:

• To process your orders and deliver the products and services
• To provide support and assistance for our products and services, including the provision of security patches.
• To provide the ability to contact you, and provide you with shipping and billing information.
• To provide customer feedback and support.
• To conduct questionnaires and surveys in order to provide better products and services to our customers and end users.
• To meet contract obligations.

Non-personal/anonymous information collection

In some instances, Techno Joy may collect non-personal (aggregate or demographic) data through cookies, web logs etc. This information is used to better understand and improve the usability, performance, and effectiveness of the website. Please read the “Cookies” section below for more information.

Sharing your personal information

We do not sell, rent or give your personal information to third parties for marketing or other purposes.

Security of your personal information

Techno Joy is committed to protecting personal information you share with us. We utilise a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure. When we transfer sensitive personal data (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit. We recommend you to take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

Cookies

Like many websites, Techno Joy uses technologies such as cookies, which allow us to make your visit to our website easier, more efficient and more valuable by providing you with customized experience and recognizing you when you return. A cookie cannot read personal data off your hard disk or read cookie files created by other sites; indeed, the only Personal Information a cookie can contain is information you supply yourself. Accepting the cookies used on our website may give us access to information about your browsing behaviour, which we may use to personalize your experience and track user traffic patterns, and to merge this info when you register. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. You may browse most of Techno Joy’s website without accepting cookies from Techno Joy; however, some website functionality may be lost by disabling cookies on your computer. You can also refuse all cookies by turning them off in your browser.

Data Retention

Techno Joy will not retain your Personal Information longer than necessary to fulfil the purposes for which it has been collected or as required by applicable law or regulation. We make regular (daily) backups of all your data hosted with us (websites, databases, personal files) which are stored on and offsite using high-end encryption, and are kept by us for up to 6 months.

Linked Websites

Our websites may provide links to other third-party websites which are outside our control and not covered by this policy. We encourage you to review the privacy policies of these (and all) sites you visit.